Refund policy

What if it is damaged/defective?

If your order arrives damaged or defective, please email us a description of the problem and photos within 48 hours of receipt of your order and we will ship you a replacement.

What if it is doesn't fit?

If we made a mistake and you did not receive the product or size that you ordered, please notify orders@oaklandish.com with your order number, a photo of the packing slip included with your shipment, and we will ship you the correct item.

If you received the item that you ordered, but need a different size, please email us for a return authorization (RMA #) within two weeks of receipt and ship the item back to us with the RMA # clearly noted. You will have to pay for shipping the item back to us, but we will pay to ship the new item out to you.

What if I just want to return something for a refund?

Online orders may be returned for a refund (less shipping) within two weeks of receipt.

Exchanges and returned items must be in unworn condition. Customers pay for the shipping back to us.

Shipping
Please send returns and exchanges to:
BOSK Returns
601 Brush Street 
Oakland, CA 94607

You will be responsible for paying for your own shipping costs for returning your item (unless damaged or defective). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.